Last Year
Cross Roads House provided 26,047 bed nights of shelter to 461 people, including 28 families with 50 children.
Our emergency shelter for single adults was over capacity 35% of the year.
The average length of stay for all residents was 57 days.
View past annual reports:
Prior annual reports are available upon request
Our Mission
We offer shelter, respect and collaborative solutions to unhoused individuals and families who aspire to return to permanent housing and thrive in their community.
Programs & Services
Cross Roads House provides a host of programs and services that help our residents get back on their feet and into permanent housing.
At Cross Roads House, we provide:
- Emergency and transitional shelter
- Three meals a day for our residents
- Needs assessments and case management services
- Access to a variety of services on-site (including mental health counseling, primary medical and dental care, AA & NA meetings)
- Referrals to services throughout the community (e.g., public housing, rehab, counseling, parenting support, Community Action Programs and more )
- Support and direction for returning to permanent housing
- “Rent Ready” and “Ready to Work” seminar classes
- Post-shelter case management to help maintain housing
Our History
We're Local People Helping Each Other.
Cross Roads House opened its doors in 1982 to assist homeless individuals and families. We have since become one of the largest emergency and transitional shelters in New Hampshire, serving eastern New Hampshire and southern Maine. We currently house approximately 100 people on any given night, and our emergency shelter is available 24 hours a day, 7 days a week.
Cross Roads House offers food, shelter, and a proven program that helps our residents achieve their goal of independent and sustainable housing. In fact, the majority of people who have participated in our transitional program leave Cross Roads House for permanent housing, equipped with tangible goals and the skills to achieve them.
Board of Directors
Cross Roads House is fortunate to have 19 community leaders representing a diverse range of industries serving on our Board of Directors.
The Cross Roads House Staff
Cross Roads House is open and staffed 24/7/365. Our highly skilled staff provide a host of supportive services for the 100+ residents we serve every day.
Videos
Cross Roads House – Breaking the Cycle of Homelessness
2017
Cross Roads House residents and staff discuss the life-changing opportunities that are available at the shelter.
Watch Video
Cross Roads House 2016
2016
Nathan shares how Cross Roads House helped his family reunite and find a home to call their own.
Watch Video
Winter 2014
2014
A look back on the Winter of 2014 and the shelter and support Cross Roads House provided.
Watch Video
Katie’s Story
2013
Katie shares her story of overcoming challenges, as well as the support she received from Cross Roads House.
Watch Video
Our Current Service Area
Frequently Asked Questions
Is Cross Roads House a government agency and how is the shelter funded?
No, we are not a government agency. Cross Roads House is an independently run 501(c)(3) non-profit agency governed by a board of directors. Over $1 million of our operating budget comes from private donations. The remainder comes from a combination of local, state and federal government grants.
Do you have volunteer opportunities and if so how can I get involved?
Yes, we welcome volunteers! Most volunteers work in our kitchen either prepping, cooking, or serving dinner. Each month, we offer a one-hour volunteer orientation that includes a shelter tour, an overview of kitchen operations and volunteer expectations. Contact us to learn more.
What is the best way to support the shelter?
The number one type of support we need is financial. More than $1 million of our operating revenue comes from private donations from individuals and businesses. Donations at all levels are greatly appreciated! Visit our Want to Help page to learn more.